What is a managed service provider?
A managed service provider (MSP) is
a third-party company that remotely manages a customer’s information technology
(IT) infrastructure and end-user systems. Small and medium-sized businesses.
These services include network and infrastructure management, security and
MSPs often handle management
services on a daily basis so customer organizations can focus on improving
their services without worrying about extended system downtimes or service
MSPs may specialize in specific
segments of IT, or focus on specific vertical markets, such as legal, financial
services, healthcare or manufacturing. Managed security service providers, for
instance, offer specialized types of services, such as remote firewall
administration and other security-as-a-service offerings, MSPs perform their
tasks remotely over the internet.
Spider Networks specializes in
security and the financial industry while serving small and medium businesses
in south Florida.
Remote Monitoring and Management
Real-time monitoring software for different applications, network devices, servers and Firewalls
• Monitor and manage unlimited devices , anytime, anywhere
• Remote Access: Start sessions instantly and easily
• Helpdesk and Ticketing: Respond to issues fast and efficiently with the power of AI.
• Patch Management: Automate Windows, Mac, and other software patches on your end-users’ devices
A managed service provider often provides its service offering under an SLA — a contractual arrangement between the MSP and its customer. The SLA spells out the performance and quality metrics that govern the relationship
Firewall Centralized policy management, monitoring and reporting
Managing, monitoring and reporting for networks, businesses must ensure uptime and meet strict regulations, within a constrained budget.
Provide organizations, with a powerful and intuitive solution to centrally manage and rapidly deploy firewall, anti-spam, backup and recovery and secure remote access solutions.
Spider Networks provides centralized, real-time monitoring and comprehensive policy and compliance reporting.
Efficient and secure hybrid backup
Overcoming the growing complexity of IT infrastructures and sophisticated cyberattacks requires a comprehensive backup solution to keep every bit of data safe.:
• File and disk-image backup
Backup individual files or safeguard your entire business by backing up the entire system as a single file, ensuring a bare metal restore capability. In the event of data disaster, you can easily restore all information to new hardware.
• Rapidly recover from cyberattacks and other unplanned outages
• First line of defense backup locally for faster recovery
• Backup to our Data center with the ability to recover from the cloud
• Quarterly testing to ensure backup systems can be uses in the event of a disaster
• Monthly reports showing status of all backup systems
Storm preparation: approaching hurricane we go into emergency mode to prepare for the worst case senario.
IT service management reporting:
•System at a glance reports on the health of devices and the network
•Weekly Firewall reports show attacks, logins and user usage along with any down time
• Monthly backup reports show failures and completed backups
•Antivirus shows blocked viruses along with status of each device
•Work performed shows engineers name, date, time and work performed
•Patch management and maintenance shows status level of software and hardware and if there are any pending that have vulnerabilities and or need to be updated
Overall status shows pending expiration’s along with upcoming recommendations
Security information and event management (SIEM)
Security operations center (SOC)
monitor the security posture, responsible for tackling cyberattacks and simultaneously addressing regulatory compliance requirements
Mobile Device Management (MDM)
comprehensive mobile device management solution designed to empower your enterprise workforce with the power of mobility, by enhancing employee productivity without compromising on corporate security. It lets you manage smartphones, tablets, laptops, desktops, TVs, and rugged devices and multiple operating systems such as Android, iOS, iPadOS, tvOS, macOS, Windows, and Chrome OS.
Temperature & Environment Monitors
Monitors Temperature, Humidity, Power, Flood / Water, Smoke / Fire, Motion, Room Entry, Air Flow
Is it time to put a spider in your network?
Choosing the right IT support provider for your business can be a difficult task. you can make sure you have the right provider for your business success. Good luck!